How It Works

A visitor lands on your website. After 10 seconds, they see a chat. They click. Contaktly's AI asks three questions: What's your role? What problem brought you here? How many people on your team? Within 60 seconds, it knows if this is a real prospect or someone just browsing. If they're qualified, it offers to book a meeting. If not, it collects their info anyway so your sales team can follow up later.

The AI learns from every conversation. If a certain type of visitor consistently becomes a customer, it gets better at recognizing and qualifying them. If a visitor asks a question Contaktly doesn't know, it escalates to a human.

Real Results

A SaaS company using Contaktly went from 8 qualified meetings per week to 22. Same traffic, same website, same sales team. The difference: they were actually talking to visitors instead of hoping they'd fill out a form.

A consulting firm captured 1,200 visitor emails in their first month. Their old form? 30-40 per month. Contaktly was getting 10x the capture rate because people prefer talking to a chat than filling out a form.

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WhatsApp Business With Multiple Users: How Agency Teams Make It Work

The standard WhatsApp Business app only works for one person. Here is how agencies with teams handle WhatsApp properly.

Contaktly·5 min read·April 2026

of agencies currently offer WhatsApp as a contact channel

The standard WhatsApp Business app only works for one person. Here is how agencies with teams handle WhatsApp properly.

The Problem With WhatsApp for Teams

The WhatsApp Business app that most small businesses start with is designed for one user on one device. The moment you have more than one person who needs to see and respond to conversations, you hit a wall. Messages arrive on one phone. One person becomes the bottleneck. Cover becomes impossible. And there is no shared view of what has been said to whom.

of agencies currently offer WhatsApp as a contact channel

How Multiple Users Access WhatsApp for Business

The WhatsApp Business API solves the multi-user problem by separating the messaging infrastructure from the device. Multiple team members can see all incoming conversations in one shared inbox, be assigned specific conversations, leave internal notes the client cannot see, and hand conversations between team members without the client noticing any interruption.

What This Looks Like for Agencies

A visitor starts a WhatsApp conversation from your website. The AI agent handles initial qualification automatically. If a conversation needs a human, any team member can jump in from the shared inbox with full conversation history already in front of them. The prospect experiences a seamless handover. The team gets a warm lead, already qualified, with context.

Getting Set Up

Moving from a single-user WhatsApp Business app to a properly configured multi-user setup takes a few days when done properly. The number stays the same if you want it to. The team gets access through the platform rather than through a phone. Most agencies are running within a week.

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