Last updated: 5 June 2025
Sales Boutique B.V. (details above) is the data controller for data you submit on contaktly.com and via the widget
Category | Examples | Purpose | Legal basis (GDPR) | Retention |
Account data | name, email, company | create/manage account, billing | Art 6(1)(b) contract | until account deletion + 12 m |
Usage data | widget loads, chat transcripts, browser type | operate & improve Service | Art 6(1)(f) legitimate interest | 90 days, then anonymised |
Visitor bookings | meeting time, visitor name/email | deliver Service | Art 6(1)(b) | as long as your account is active |
Billing records | invoices, VAT | comply with law | Art 6(1)(c) | 7 years (Dutch tax) |
We use a single first-party cookie to remember widget state. No third-party ad cookies.
Provider | Purpose | Region |
Supabase | hosting & database | EU (Frankfurt) |
Calendly | calendar booking | US (SCCs in place) |
Apollo | email enrichment | US (SCCs in place) |
Under GDPR you can access, correct, delete, or port your data and object to processing. E-mail gdpr@contaktly.com; we will respond within 30 days.
Data is encrypted in transit (TLS 1.2+) and at rest. Access is limited to authorised staff under confidentiality.
Where data moves outside the EEA we rely on the European Commission’s Standard Contractual Clauses.
Data Protection Officer: dataprotectionofficer@contaktly.com
If you believe we have not addressed your concern, you may lodge a complaint with the Dutch Data Protection Authority.
